Most Common Status progression for Support Requests
Seq | Status | Definition | Potential Next Status(es) |
|---|
1 | Submitted | | Insert excerpt |
|---|
| Ticket Status-Submitted |
|---|
| Ticket Status-Submitted |
|---|
| nopanel | true |
|---|
|
| To Do In Progress Waiting for Customer Clo
|
| | Expand |
|---|
| title | Potential Next Statuses |
|---|
| To Do: | Insert excerpt |
|---|
| Ticket Status-To Do |
|---|
| Ticket Status-To Do |
|---|
| nopanel | true |
|---|
|
In Progress: | Insert excerpt |
|---|
| Ticket Status-In Progress |
|---|
| Ticket Status-In Progress |
|---|
| nopanel | true |
|---|
|
Waiting for Customer: Customer Approval: Resolved: Closed: |
|
2 | To Do | | Insert excerpt |
|---|
| Ticket Status-To Do |
|---|
| Ticket Status-To Do |
|---|
| nopanel | true |
|---|
|
| |
3 | In Progress | | Insert excerpt |
|---|
| Ticket Status-In Progress |
|---|
| Ticket Status-In Progress |
|---|
| nopanel | true |
|---|
|
| |
4 | Waiting for Customer | | Insert excerpt |
|---|
| Ticket Status-Waiting for Customer |
|---|
| Ticket Status-Waiting for Customer |
|---|
| nopanel | true |
|---|
|
| |
5 | Customer Approval | | Insert excerpt |
|---|
| Ticket Status-Customer Approval |
|---|
| Ticket Status-Customer Approval |
|---|
| nopanel | true |
|---|
|
| |
6 | Resolved | | Insert excerpt |
|---|
| Ticket Status-Resolved |
|---|
| Ticket Status-Resolved |
|---|
| nopanel | true |
|---|
|
| |
7 | Closed | | Insert excerpt |
|---|
| Ticket Status-Closed |
|---|
| Ticket Status-Closed |
|---|
| nopanel | true |
|---|
|
| |
Support tickets will advance through a set of pre-defined statuses. The most common workflow will contain the following sequence of status changes:
...