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Seq

Status

Definition

Potential Next Status(es)

1

Submitted

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Ticket Status-Submitted
Ticket Status-Submitted
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  • To Do

  • In Progress

  • Waiting for Customer

  • Clo

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titlePotential Next Statuses

To Do:

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Ticket Status-To Do
Ticket Status-To Do
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In Progress:

Insert excerpt
Ticket Status-In Progress
Ticket Status-In Progress
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Waiting for Customer:

Customer Approval:

Resolved:

Closed:

2

To Do

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Ticket Status-To Do
Ticket Status-To Do
nopaneltrue

3

In Progress

Insert excerpt
Ticket Status-In Progress
Ticket Status-In Progress
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4

Waiting for Customer

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Ticket Status-Waiting for Customer
Ticket Status-Waiting for Customer
nopaneltrue

5

Customer Approval

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Ticket Status-Customer Approval
Ticket Status-Customer Approval
nopaneltrue

6

Resolved

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Ticket Status-Resolved
Ticket Status-Resolved
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7

Closed

Insert excerpt
Ticket Status-Closed
Ticket Status-Closed
nopaneltrue

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