Support Dashboard

Support Desk Hours

Monday - Friday 7:00 AM - 4:00 PM PST

Submitting a Support Ticket

Submitting, updating, and closing Support Tickets.

Support Service Rates

Current Published Rates

Standard Support Agreement

Included with every Active Subscription

Support Ticket Progression

Ticket Statuses from New to Closed

Terms of Service

Terms of Service for NLP Support

Support Response Times

Response Times by Severity Level

After-Hours Support

Pay as you go After-Hours Support is available.


Definitions of terms used in NLP Support