Included

Email submission of support requests
Access to Support Staff during the Support Desk Hours
Access to online Help documentation
Unlimited Bug Support
Six Support Incidents per year

Additional Services Available for Purchase

The annual support rate for each custom feature is unique to the feature and based on the complexity of the feature. The annual support rate for each Custom Feature will be agreed upon before the feature is added.

Support Ticket Response Times

NorthScope

Standard Support Agreement

Analytics

Included

Additional Services Available for Purchase

Support Ticket Response Times

Terms of Service

Definitions

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