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Standard Support Agreement

Standard Support Agreement

Owned by Tom Williams
Last updated: Feb 15, 2023

Included

  1. Email submission of support requests

  2. Access to Support Staff during the Support Desk Hours

  3. Access to online Help documentation

  4. Unlimited Bug Support

  5. Six Support Incidents per year

Additional Services Available for Purchase

The annual support rate for each custom feature is unique to the feature and based on the complexity of the feature. The annual support rate for each Custom Feature will be agreed upon before the feature is added.

Support Ticket Response Times

Terms of Service

Definitions

 

 

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