Support Terms & Definitions
Term | Definition |
|---|---|
Active Subscription | |
After-Hours Support | |
Bug | |
Bug Support | |
Custom Feature | |
Custom Feature Support | |
Included Software Version | |
Live System | |
Online Documentation | |
Standard Support Agreement | |
Subscription Renewal Date | |
Support Agreement Renewal Date | |
Support Incident | |
Support Issue - Severity | |
Support Issue - Request Type | |
Support SLA | |
Support Ticket | |
Technical Support | |
Test System | |
Update | |
Upgrade |