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Def-Support Issue - Request Type

Def-Support Issue - Request Type

Owned by Tom Williams
Feb 15, 2023

The Request Type identifies the nature of the support request. Request Types include:

  • General Support: Used for general help, questions, or clarifications.

  • Upgrade Request: Requests to Upgrade a single instance of NorthScope.

  • Feature Request: Requests for new NorthScope feature or feature enhancement.

  • Report Request: Requests for a new report or inquiry.

  • Bug: Used to identify something that is not working as it should.

  • User License: Request to add a User License(s).

  • Other: Requests for a data fix, training, configuration, etc.

 

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