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Any request for NLP services required to be performed outside the Standard Support Hours (e.g., an emergency issue that cannot wait until the next business day). After-Hours Support may require multiple contacts and offline research to achieve final resolution. The amount you'll be charged depends on the amount of time spent solving and delivering the solution. After-Hours Support is only available to customer with an Active NorthScope Subscription. After-Hours Support is billed based on the terms of the current After-Hours Support rate. |
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