All requests for support must be emailed to NLP Support to create a Support Ticket. The support ticket will be used to track all correspondence related to the issue.
Submitting the
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email request
Follow these guidelines to email a request for support. Requests for support or services create the support request email. Support requests that are not emailed to the NLP Support Desk are not subject to the Support SLA’s.
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Email Header Fields
| Body of EmailAdd headings and content for each of these sections:
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* All support requests are classified as “Standard” unless the Subject line of the email is prefixed with either “Urgent:” or “Emergency:” followed by a short, but detailed summary of the issue.
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When a support request is received by the NLP Support Ticket System, an
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auto-response is sent
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indicating receipt of the issue and
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providing the Ticket # that
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was assigned.
NLP
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Support reviews each new Support Ticket and assigns the Request Type and Severity
Request Type
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