All requests for support must be emailed to NLP Support to create a Support Ticket. The support ticket will be used to track all correspondence related to the issue.
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To: Send the email to Help@TheNLP.com Cc: Include emails for anyone to be copied on all correspondence. Not required. Subject: Include a short, but detailed summary of the issue. * Attachments: Include screenshots or other attachments that will assist NLP in solving the issue.
| Body of EmailAdd headings and content for each of these sections: Description: Include a detailed description of the issue Resolution Needed By: Identify the Date and Time/Timeframe you need the resolution. Steps to Reproduce: Identify the steps required to ensure the issue can be replicated.
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* All support requests are classified as “Standard” unless the Subject line of the email is prefixed with either “Urgent:” or “Emergency:” followed by a short, but detailed summary of the issue.
When a support request is received by the NLP Support Ticket System, an auto-response is sent indicating receipt of the issue and providing the Ticket # that was assigned.
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Severity
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