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The status of a Support Ticket to signify it has been assigned to a member of NLP Support. This can only happen if the initial review of the support request did not generate questions, the Request Type has been updated, and the Ticket has been assigned to a member of NLP Support. A Ticket with a status of To Do is assigned but work has not yet started by Signifies the Ticket has been reviewed, updated, and assigned to a member of NLP Support.