1. To Do: | Insert excerpt |
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| Ticket Status-To Do | Ticket Status-To Do |
| nopanel | true |
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In Progress: | Insert excerpt |
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Ticket Status-In Progress | Ticket Status-In Progress | | nopanel | true |
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Waiting for Customer:
| Insert excerpt |
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Ticket Status-Waiting for Customer | Ticket Status-Waiting for Customer | | nopanel | true |
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Customer Approval:
| Insert excerpt |
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Ticket Status-Customer Approval | Ticket Status-Customer Approval | | nopanel | true |
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Resolved:
| Insert excerpt |
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Ticket Status-Resolved | Ticket Status-Resolved | | nopanel | true |
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Closed:
| Insert excerpt |
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Ticket Status-Closed | Ticket Status-Closed | nopanel | trueThe most common next status2. In Progress: The ticket has been assigned but work is expected to span multiple days.
3. Waiting for Customer: There are questions that must be answered before the ticket can be assigned.
4. Customer Approval: The work has finished (for relatively simple support issues)
5. Resolved: The customer has confirmed it is finished or has indicated it can bypass Customer Approval upon completion
6. Closed: Unlikely but possible