Most Common Status progression for Support Requests
Seq | Status | Definition |
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1 | Submitted | | Insert excerpt |
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| Ticket Status-Submitted |
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| Ticket Status-Submitted |
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| nopanel | true |
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| Expand |
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| title | Potential Next Statuses |
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| 1. To Do: The most common next status 2. In Progress: The ticket has been assigned but work is expected to span multiple days. 3. Waiting for Customer: There are questions that must be answered before the ticket can be assigned. 4. Customer Approval: The work has finished (for relatively simple support issues) 5. Resolved: The customer has confirmed it is finished or has indicated it can bypass Customer Approval upon completion 6. Closed: Unlikely but possible |
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2 | To Do | | Insert excerpt |
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| Ticket Status-To Do |
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| Ticket Status-To Do |
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| nopanel | true |
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|
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3 | In Progress | | Insert excerpt |
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| Ticket Status-In Progress |
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| Ticket Status-In Progress |
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| nopanel | true |
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|
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4 | Waiting for Customer | | Insert excerpt |
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| Ticket Status-Waiting for Customer |
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| Ticket Status-Waiting for Customer |
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| nopanel | true |
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5 | Customer Approval | | Insert excerpt |
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| Ticket Status-Customer Approval |
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| Ticket Status-Customer Approval |
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| nopanel | true |
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6 | Resolved | | Insert excerpt |
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| Ticket Status-Resolved |
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| Ticket Status-Resolved |
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| nopanel | true |
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|
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7 | Closed | | Insert excerpt |
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| Ticket Status-Closed |
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| Ticket Status-Closed |
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| nopanel | true |
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