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An error, flaw, or fault in a “shipped” NorthScope feature that causes an incorrect or unexpected result or behaves in unintended waysThe time spent by NLP organizing and overseeing a project. This typically involves NLP time spent ensuring that:

• The project is meeting the stated goals and requirements.

• The system is being configured and setup correctly.

• The NLP team is completing their assigned tasks on-time.

• The implementation plan is modified to account for any new requirements.

This does not include managing to day-to-day efforts of the customer’s project team.