This checklist provides information required to install a “Single Company” NorthScope system.
Company Names
Company Name | | Insert excerpt |
|---|
| Def - Company Name |
|---|
| Def - Company Name |
|---|
| nopanel | true |
|---|
|
| |
Company Short Name | | Insert excerpt |
|---|
| Def - Company Short Name |
|---|
| Def - Company Short Name |
|---|
| nopanel | true |
|---|
|
| |
Company ID | | Insert excerpt |
|---|
| Def - Company ID |
|---|
| Def - Company ID |
|---|
| nopanel | true |
|---|
|
| NLP to assign |
Email submission of support requests
Access to Support Staff during the Support Desk Hours
Access to online Help documentation
Unlimited Bug Support
Six Support Incidents per year
Additional Services Available for Purchase
| Expand |
|---|
|
| Insert excerpt |
|---|
| Def-Technical Support |
|---|
| Def-Technical Support |
|---|
| nopanel | true |
|---|
|
|
| Expand |
|---|
| title | Custom Feature Support |
|---|
|
| Insert excerpt |
|---|
| Def-Custom Feature Support |
|---|
| Def-Custom Feature Support |
|---|
| nopanel | true |
|---|
|
The annual support rate for each custom feature is unique to the feature and based on the complexity of the feature. The annual support rate for each Custom Feature will be agreed upon before the feature is added. |
| Expand |
|---|
|
| Insert excerpt |
|---|
| Def-After-Hours Support |
|---|
| Def-After-Hours Support |
|---|
| nopanel | true |
|---|
|
| Insert excerpt |
|---|
| After-Hours Support Rate |
|---|
| After-Hours Support Rate |
|---|
| nopanel | true |
|---|
|
|
Support Ticket Response Times
| Expand |
|---|
| Include Page |
|---|
| Support Response Times |
|---|
| Support Response Times |
|---|
|
|
Terms of Service
| Expand |
|---|
| Include Page |
|---|
| Support Terms of Service |
|---|
| Support Terms of Service |
|---|
|
|
Definitions
| Expand |
|---|
| Include Page |
|---|
| Support Terms & Definitions |
|---|
| Support Terms & Definitions |
|---|
|
|