Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This checklist provides information required to install a “Single Company” NorthScope system.

Company Names

Company Name

Insert excerpt
Def - Company Name
Def

...

- Company Name
nopaneltrue

Company Short Name

Insert excerpt
Def - Company Short Name
Def - Company Short Name
nopaneltrue

Company ID

Insert excerpt
Def - Company ID
Def - Company ID
nopaneltrue

...

NLP to assign

  1. Email submission of support requests

  2. Access to Support Staff during the Support Desk Hours

  3. Access to online Help documentation

  4. Unlimited Bug Support

  5. Six Support Incidents per year

Additional Services Available for Purchase

Expand
titleTechnical Support

Insert excerpt
Def-Technical Support
Def-Technical Support
nopaneltrue

...

Expand
titleAfter-Hours Support

Insert excerpt
Def-After-Hours Support
Def-After-Hours Support
nopaneltrue

Insert excerpt
After-Hours Support Rate
After-Hours Support Rate
nopaneltrue

Support Ticket Response Times

Expand
Include Page
Support Response Times
Support Response Times

Terms of Service

Expand
Include Page
Support Terms of Service
Support Terms of Service

Definitions

Expand
Include Page
Support Terms & Definitions
Support Terms & Definitions

...