Page Comparison

To Do: The most common next status.

In Progress: The ticket has been assigned but work is expected to span multiple days.

Waiting for Customer: There are questions that must be answered before the ticket can be assigned.

Customer Approval: The work has finished (for relatively simple support issues).

Resolved: The customer has confirmed it is finished or has indicated it can bypass Customer Approval upon completion.

Closed: Unlikely but possible.

In Progress: The most common next status.

Waiting for Customer: There are questions that must be answered before the ticket can be assigned.

Customer Approval: The work has finished (for relatively simple support issues).

Resolved: The customer has confirmed it is finished or has indicated it can bypass Customer Approval upon completion.

Closed: Unlikely but possible.

Waiting for Customer: There are questions that must be answered before work can continue.

Customer Approval: The work has finished (for relatively simple support issues).

Resolved: The customer has confirmed it is finished or has indicated it can bypass Customer Approval upon completion.

Closed: Unlikely but possible.

In Progress: The questions have been answered and work can continue on the ticket.

Waiting for Customer: There are still questions that must be answered before work can continue.

Customer Approval: NLP believes the work has finished.

Resolved: The customer has confirmed it is finished or has indicated it can bypass Customer Approval upon completion.

Closed: A resolution is not possible.

In Progress: The customer has indicated the ticket is not ready to be resolved.

Resolved: The customer has confirmed it is finished or has indicated it can bypass Customer Approval upon completion.