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An error, flaw, or fault in a “shipped” NorthScope feature that causes an incorrect or unexpected result or behaves in unintended waysImplementation Requirements identify everything the software must do. Requirements are typically organized within each Functional Area and categorized by transaction, report, or routine/process. When gathering requirements, it is best to document everything requested and categorize each request as either:

• Required for go-live: Go live cannot happen unless the requirement is met.

• Required within 60 days of go-live: The system can go live but the requirement must be met within 60 days.

• Important: The requirement is important enough to partner with NLP in adding it to the system.

• Nice to Have: A suggestion that should be considered for a future release.