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An error, flaw, or fault in a “shipped” NorthScope feature that causes an incorrect or unexpected result or behaves in unintended waysThe time spent by NLP organizing and overseeing a project. This typically involves ensuring that:

• The project is meeting the stated goals and requirements.

• The system is being correctly configured.

• The NLP team is completing their assigned tasks on time.

• New requirements are getting correctly worked into the implementation plan.

NLP is not responsible for managing the customer’s project team including staff scheduling, enforcing slipping tasks, or the day-to-day efforts of their team.