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Support Structure

The primary channel for Customer Support is the NLP Support Ticket system. The NLP Support Ticket system contains the archive of support tickets from all Users and is provided by NLP to all Customers current with Annual Maintenance. Users may access the NLP Support Ticket system by having the parent company complete the self-registration form to create a new account. NLP also encourages voice or video calls whenever it is helpful because we can often solve urgent issues more quickly when working together with a representative or end user.

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