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NorthScope allows voiding posted Accounts Receivable Payment Receipts provided they have are not been added to on a Deposit (if they are on an unposted Deposit, they must be removed and if they are on a Posted Deposit, the Deposit must be voided).

Voids are initiated by selecting the Payment Receipt transaction from the 'Customer Activity Inquiry' found in the Sales inquiries. When an AR Payment Receipt is voided, any applications assigned to the transaction are unapplied and the customer balance is updated accordingly.

Voiding a transaction

The Customer History Inquiry can be accessed from the Customer Balances list view and also from the Sales Order – Reports & Inquiries page. On the Customer Balances list view, select the customer and click View from the toolbar and select Transactions. This opens the Customer History Inquiry filtered for the specific customer. If the inquiry is opened from the Reports & Inquiries page, transactions are displayed for all customers.

Search and select the transaction that is being voided and click 'Void' from the header toolbar. Only  

Voiding a transaction

1. Navigate to the transaction that is being voided.
   1. The transaction must be located from the 'Customer Activity Inquiry' which can be opened from either:
      1. Sales → Inquiries → Customer Activity Inquiry
      2. Sales → Customer Balances
         1. Select a customer
         2. Click the 'View' icon in the header toolbar and select 'Transactions'
2. Find and select the transaction that needs to be voided (only one transaction can be voided at a time).

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2. Click the 'Void

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1. ' icon in the header toolbar (this opens the 'Void Transaction' page). 
2. The 'Void Transaction' page will open to show the Payment Receipt that will be voided. 
   
   1. Page Header
      1. Transaction: The transaction ID of the transaction being voided.
      2. Posted Date: Displays the GL Date of transaction being voided.
      3. Void Date: Displays the GL Date that will be used for the Void. This is an editable field. The 'Void Date' must be >= to the 'Posted Date' and reside within an open fiscal period.
      4. Message: Displays an informational message, if the transaction cannot be voided and also the following message 'All applications will be unapplied' when the transaction has applications and the transaction can be voided.

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1. 1. Page Detail: If the transaction has any applications, the

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1. 1. applied to transactions will be display. All these applications

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1. 1. will be unapplied when the transaction is Voided.

Select ‘Void’ from the toolbar to void the transaction. This does the following:

1. All fields and Void toolbar icon become disabled.
2. All applications are unapplied.
3. A duplicate transaction is created with status Void and all amounts set to 0Edit the 'Void Date' if needed.
4. Click the 'Void' icon in the header toolbar to complete the void.Journal entries are reversed
   1. The following events happen when the void is processed:
      1. All pervious applications will be unapplied and will disappear from the grid.
      2. A reversing Payment Receipt is automatically created to update the General Ledger.
         1. Status: 'Void'
         2. GL Date: from the 'Void Date' that was specified.
      3. The status of the original transaction is changed to 'Replaced'.
5. Updates the Customer Balance accordingly.
6. If the voided transaction, is a customer sale transaction with applied cash receipt(s), the cash receipts are added to the Apply Documents list view, where the cash receipt(s) can be reapplied towards receivables transactions.
7. 1. 1. The Customer's balance is updated.

Note: Replaced transactions are not displayed in the Customer History Inquiry by default, but replaced status transactions can be added to the view from Inquiry Criteria.