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Applications can be unapplied from the transaction records. The Sales Order Preference 'Days back that applications can be unapplied' determines how long back the applications can be unapplied. This feature allows users to unapply one or more transactions simultaneously from a transaction. To view and/or unapply cash unapply CR type cash receipts or credit transactions, open the receivable transaction record from Purchasing > Reports & Inquiries > Sales. Select “View Applications” from the header toolbar. This opens an “AR Application Inquiry”, which displays all the cash receipts and credit transactions that have been applied towards the receivable transaction. The transactions are displayed with the following information:
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All the fields in the grid section are for informational use only and cannot be edited. To unapply one or more transactions, select the transaction(s) from the grid section and click Unapply from the toolbar. Unapplying transactions updates the Customer Balances accordingly and the unapplied cash receipts / credit transactions are displayed in the Apply Documents list view, where users can re-apply the transactions.
Note: TR type cash receipts cannot be unapplied. The system automatically creates a TR type cash receipt when payments are recorded (card, cash or check) on the sales transaction record.
See also Voiding AR Transactions.