Overview
Once delivery tickets have been posted, they are no longer viewable in the Delivery Ticket List View and cannot be edited. In order to void a delivery ticket, the user must choose the appropriate function from the More Actions toolbar drop-down menu in the Delivery Ticket List View and follow the steps laid out below.
Understanding the data flow
When a delivery ticket is voided, the original settlement transaction for the delivery ticket is removed and a NorthScope journal entry is created and sent to the host system as an unposted transaction entry in the Financial module, which reverses the original delivery ticket's journal entry.
Step 1: Voiding the delivery ticket.
In order to void a delivery ticket, the user must first expand the Purchasing module in the navigation menu and select “Tickets”. This will open the Tickets List View.
...
- The original ticket status is set to Replaced and the new ticket status is set to Void with an amount that reverses the original transaction amount.
- The settlement transaction for the ticket is updated to reflect the new amount to settle based on the sum of all ticket versions.
- The Journal Entry originally made by the ticket is reversed using the GL Accrual Date specified.
Step 2: Posting the journal entry in the host system.
For every voided Delivery Ticket, a journal entry will be made in the host system if the integration for journal entries is turned on. The journal entry will appear in the host system's Financial module as a Transaction Entry in the batch titled NS followed by the year, month, and day with the following format: NS: YY_MM_DD. For example, if the void was integrated on July 14, 2015, the Batch ID for the transaction entry would be NS: 15_07_14.
...
Note: Although this step is required, it does not need to be done for each transaction. Posting can be done nightly or as needed.
Step 3: Reviewing in NorthScope.
Once Step 2 is complete, the following will occur in NorthScope:
...