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Support Desk Hours

Monday - Friday 7:00 AM - 4:00 PM PST

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Submitting a Support Ticket

Submitting, updating, and closing Support Tickets.

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Support Service Rates

Current Published Rates

Standard Support Agreement

Included with every Active Subscription

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Support Ticket Progression

Ticket Statuses from New to Closed

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Terms of Service

Terms of Service for NLP Support

Support Response Times

Response Times by Severity Level

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After-Hours Support

Pay as you go After-Hours Support is available.

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Definitions

Definitions of terms used in NLP Support

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