Support Desk HoursMonday - Friday 7:00 AM - 4:00 PM PST | Submitting a Support TicketSubmitting, updating, and closing Support Tickets. | Support Service RatesCurrent Published Rates | |||
Standard Support AgreementIncluded with every Active Subscription | Support Ticket ProgressionTicket Statuses from New to Closed | Terms of ServiceTerms of Service for NLP Support | |||
Support Response TimesResponse Times by Severity Level | After-Hours SupportPay as you go After-Hours Support is available. | DefinitionsDefinitions of terms used in NLP Support |
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