 | Support Desk HoursMonday - Friday 7:00 AM - 4:00 PM PST |  | Submitting a Support TicketSubmitting, updating, and closing Support Tickets. |  | Support Service RatesCurrent Published Rates |
 | Standard Support AgreementIncluded with every Active Subscription |   | Support Ticket ProgressionTicket Statuses from New to Closed |  | Terms of ServiceTerms of Service for NLP Support |
 | Support Response TimesResponse Times by Severity Level |   | After-Hours SupportPay as you go After-Hours Support is available. |  | DefinitionsDefinitions of terms used in NLP Support |
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