Def-Technical Support

Time spent by NLP, at the request of a customer, on issues that fall outside of Bug Support, Support Incidents, or NorthScope Upgrades. Technical support typically covers areas including, but not limited to new configuration, custom reports/feature development, new training, and any other support related to a NorthScope system that is not on a Current Software Version. Technical Support may require multiple contacts and offline research to achieve final resolution. The amount you'll be charged depends on the amount of time spent delivering the solution. Customers may, at their discretion, request a written estimate and/or a fixed-price quote prior to NLP spending any billable time.